Privacy Policy

FUTURE CONNECTED FIBRE LTD is an Internet Service Provider based in Glasgow, but has access to full fibre broadband throughout the UK.

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website. This privacy notice has been written in line with our obligations under the General Data Protection Regulation (GDPR), UK GDPR and the Data Protection Act 2018 as they apply in the UK. Depending on where you are based there may be local law requirements within and outside the UK which apply instead.

Topics:

  1. What data do we collect?
  2. How do we collect your data?
  3. How will we use your data?
  4. How do we store your data?
  5. What are your data protection rights?
  6. What are cookies, how do we use the different types of cookies?
  7. Changes to our privacy policy
  8. Marketing
  9. How to contact us
  10. How to contact the appropriate authorities

 

What data do we collect?

FUTURE CONNECTED FIBRE LTD collects the following data:

  • Personal identification information (Name, email address, phone number, job title, office address etc.)
  • Financial data (Payment & financial information for credit checks & for billing purposes & information from credit reference and fraud prevention agencies)
  • Product usage (IP address (which may identify an individual), the network used and the type of communication & information from cookies from connected devices.
  • Communications (emails & call recordings when you contact us, or messages through social media sites or via webchats
  • Device information including where you use our products and services, hardware manufacturer, model, and operating system version for the device.
  • Information you provide when participating in customer surveys or research studies and about your interactions with our channels and accounts on social media sites. This is likely to include personal information provided online or in writing, you “like” one of our posts, any posts where you reference the FUTURE CONNECTED FIBRE LTD and details about yourself such as your name and user ID.
  • The Investigatory Powers Act forces ISPs to retain user browsing histories and metadata for 12 months. That data must be passed to numerous government authorities if requested.

 

How do we collect your data?

You directly provide FUTURE CONNECTED FIBRE LTD with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser's cookies.

Or from other sources;

  • From other business contacts, for example by a referral or if you are invited to participate in activities on our sites or to attend an event.
  • From publicly available sources.
  • From other communication providers, for example, to include your information in directory services.
  • From others such as data brokers and credit reference agencies, as described in this Policy.

 

How will we use your data?

We may share personal information with others as follows. Where required by local law in relation to any particular type of data, FUTURE CONNECTED FIBRE LTD will rely on consent for sharing data with third parties.

FUTURE CONNECTED FIBRE LTD collects your data so that we can:

Process your order, manage your account.

Email you with unique offers on other products and services we think you might like.

Provide our third party marketing (e.g. ad agencies, advertising networks and platforms, social media platforms) for processing to provide advertising to you based on your interests. This is subject in each case as to if you have chosen to opt-out of certain processing.

Monitor a contract that we are about to enter into or the performance of the contract we have entered into with you

To monitor your usage of our website, services and maintain records of your website and / or services usage

To monitor and record our communications with you as well as manage our ongoing relationship

To use data analytics to improve our website, services, marketing, customer relationships and experiences

If you agree, FUTURE CONNECTED FIBRE LTD will share your data with our partner companies so that they may offer you their products and services.

When FUTURE CONNECTED FIBRE LTD processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

In order to comply with a legal or regulatory obligation means using your personal data to the extent necessary for us to comply with a legal or regulatory obligation to which we are subject.

  • If there’s a change (or expected change) in who owns us or any of our assets, we might share personal information with the new (or prospective) owner. If we do, they’ll have to keep it confidential.
  • Where necessary, we disclose personal information for the prevention, investigation or prosecution of criminal activities, and in response to legal process, for example, in response to a court order or a subpoena, or in response to a regulator, government authority or law enforcement body’s request.

 

How do we store your data?

We have in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We also have in place procedures to deal with any suspected personal data breach and will notify you and the ICO (the UK supervisory authority) of a breach where we are legally required to do so.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or you have chosen) a customer ID, password(s) or log-ins to allow you to can access certain parts of our Website, you are responsible for keeping these confidential. You are responsible for how our services are used from your account and for keeping your account information secret. Please keep this information safe, and do not share it with others.

Unfortunately, sending information using the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of the data you send to our website; you take the risk for this. Once we have received your information, we will try our best to keep it secure. This includes using strict procedures and security features to try to prevent unauthorised access.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and others associated with us. If you follow a link to any of these websites, please note that these websites have their own privacy and cookie policies.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for at least 7 years after they cease being customers for tax purposes.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.].

FUTURE CONNECTED FIBRE LTD accepts no responsibility or liability for these policies. Please check these policies before you send any personal data to these websites.

 

What are your data protection rights?

FUTURE CONNECTED FIBRE LTD would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request FUTURE CONNECTED FIBRE LTD for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that FUTURE CONNECTED FIBRE LTD correct any information you believe is inaccurate. You also have the right to request FUTURE CONNECTED FIBRE LTD to complete information you believe is incomplete.

The right to erasure - You have the right to request that FUTURE CONNECTED FIBRE LTD erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that FUTURE CONNECTED FIBRE LTD restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that FUTURE CONNECTED FIBRE LTD transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Email us at:                elaine@futureconnectedfibre.co.uk

Call us:                       0345 257 4999

 

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

 

How do we use cookies?

FUTURE CONNECTED FIBRE LTD uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in.
  • Understanding how you use our website.
  • Understanding the use of our website by browsers/customers in order to improve the website experience.
  • For connecting other websites & following referrals from social media links

 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Essential cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas to order our services and to access your account details.
  • Analytics cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to make improvements the way our website works. All information collected for these purposes and shared with our analytics providers is anonymous or collected in such a way that users cannot be identified from this data.
  • Marketing cookies: We use cookies to place adverts about FUTURE CONNECTED FIBRE LTD products on other websites and social media and manage referrals from those websites to our website. If you follow a link from another website then purchase our services, we may use cookies to tell the other website that you have made a purchase. Or if you click on a link to an advert, video or social media channel on our website, we may use cookies to gather statistics about this visit another website & you may be shown advertising based on your browsing patterns on our website.

 

How to manage cookies

You can edit your cookie settings by clicking “Manage Cookies” at the bottom of each page on our website and then “Edit cookie settings.” You can then adjust the available sliders for optional cookies to “On” or “Off,” then click “Save” to save your cookie settings.

Additionally, most web browsers allow you to control cookies through the browser settings. You can set your browser not to accept cookies, and the website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Changes to our privacy policy

Our Policy might change from time to time. We will take reasonable measures to communicate any substantial changes we make to this Policy, for example, by posting an update on our websites, or sending you an updated version of the Policy.

 

Marketing

FUTURE CONNECTED FIBRE LTD would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop FUTURE CONNECTED FIBRE LTD from contacting you for marketing purposes or giving your data to other members of the FUTURE CONNECTED FIBRE LTD Group.

If you no longer wish to be contacted for marketing purposes, [please click here].

 

How to contact us

If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:                elaine@futureconnectedfibre.co.uk

Call us:                       0345 257 4999

Or write to us at:       1 Simonsburn Road, Loreny Industrial Estate, Kilmarnock, Scotland, KA1 5LA

 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that FUTURE CONNECTED FIBRE LTD has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

Email:              casework@ico.org.uk

Address:          Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Phone:            0303 123 1113