Business Broadband Installation

  1. Consultation

    We discuss your Business needs, check coverage, and provide a clear quote with service details and installation timings.

  2. Installation

    Once you approve the quote, our skilled technicians will schedule a convenient installation, potentially with a pre-visit to plan for minimal disruption.

  3. On-going Support

    We don't stop at installation. We offer dedicated customer support to answer any questions you might have and ensure you're getting the most out of your new service.

Consultation

  • During this initial contact, a Future Connected Fibre team member will discuss your Business needs, internet usage patterns, and any specific requirements you might have.
  • Based on your conversation,we’ll conduct a feasibility check to see if your location is within our coverage area for full fibre installation.
  • We will then provide a customised quote outlining the proposed service package, installation costs, and any additional fees. Our quotes are always transparent and easy to understand.

Installation

  • Once you accept the quote, we will work with you to schedule a convenient time for the installation.
  • Before the installation date, a technician might visit your Business premises to assess the cabling situation and plan the installation route. This ensures a smooth and efficient process.
  • On the scheduled day, a team of Future Connected Fibre’s highly skilled technicians will arrive at your Business to handle the installation.
  • They will take care so as to minimise disruption to your Business operations.
  • The technicians will explain the new setup and ensure everything is working properly before leaving.

On-going Support

  • We don't stop at installation. We offer dedicated customer support to answer any questions you might have and ensure you're getting the most out of your new service.
  • You'll have a designated account manager who can assist with troubleshooting, plan changes, or any other needs that arise.

FAQs

How long does business broadband installation take?

The installation timeframe can vary depending on the complexity of your setup and the chosen provider. It typically takes between a few days to a few weeks.

Do I need to be present for the installation?

Ideally, someone should be present at your Business during the installation, particularly for the initial assessment and to make decisions about equipment placement.

Will the installation disrupt my Business operations?

Most installations can be completed with minimal disruption. Internal work is usually confined to designated areas, and technicians will try to work around your schedule.

What do I need to do before the installation?

We will provide a pre-installation checklist, but generally you'll want to identify a suitable location for the equipment and ensure there's a nearby power outlet.