Business Broadband FAQs

Business broadband is broadband specifically for a registered business set up in an office or workspace at home.

Our business broadband offers business-grade problem resolution and a range of additional benefits, designed to keep you connected if there's ever a broadband outage. These kind of features are only available to our business customers.

Business broadband can be used at home if your business is registered to that address.

This depends on the needs of your business, including the number of devices using your broadband, how much data you're uploading and downloading, whether you need a static IP address and how quickly you'd like IT support. For further advice use our live chat or call 0345 257 4999 and one of our agents will help you choose.

If you are coming to the end of your contract with your current broadband provider, you can take out a new service using the Future Connected Ltd network. You can use our Availability Checker to check which broadband providers are available for your property and once you select a provider and complete your order, the provider will reach out to Future Connected Ltd and arrange everything for you.

Future Connected Ltd will arrange the installation (you will choose a date for this with your provider) and our installation partners will visit your property to deliver a quality install and connect your property to our network. Visit our Installation page for more information on installs.

We always try to minimise any interruption to your service as we switch you over. But for added peace of mind, as we own our own network, if you’re in a Future Connected Ltd cabled area you can choose to keep your existing service until we connect you.

Please note you’ll need to continue paying your current provider if you do this, plus it’s your responsibility to cancel your existing services. Future Connected Ltd can’t be held responsible if your existing provider fails to do this.

There are two types of IP addresses – static and dynamic.

Static IP addresses are the same every time you connect to the internet. They’re used by all major websites, email services, FTP services and so on. By contrast, dynamic IP addresses may change each time you connect to the internet and every time you send a message over the internet.

If you think your business might need one or more static IP addresses, you can find out more in our help and advice section

Put simply, upload speed is the speed at which data is transferred from your PC to your network and download speed is how fast data gets from your network back to you. If you're streaming video calls, uploading large files or using cloud applications, business broadband with good upload speeds is essential.

9am to 8pm 

Contact us on 0345 257 4999

Yes

This service is end to end fibre. We manage the access technology by splitting and continuing the pure fibre connection to no more than 32 premises.

The rapid rise in bandwidth consumption is being driven by businesses of all sizes changing the way they work, from adoption of cloud based services to provision of guest WiFi, we are seeing a demand for always-on, stable, resilient and future-proof connectivity. Add to that the looming copper-switch-off and it’s easy to see why now is the perfect time to guide your customers onto the power of a gigabit speed full fibre connection